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OSTEOPATHY & WELLNESS CLINIC DISCOVER
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FAQs

We are here to help address your concerns

Related to services

La Programmation Neuro-Linguistique est une approche de développement personnel qui vise à mieux comprendre le fonctionnement de la pensée, des émotions et des comportements afin de favoriser des changements positifs et durables.

Le coaching est orienté vers le présent et le futur, avec un focus sur les solutions et les objectifs, tandis que la thérapie explore davantage le passé et les problématiques cliniques.

La massothérapie est une approche thérapeutique qui utilise différentes techniques de massage afin de détendre les muscles, soulager les douleurs, améliorer la circulation et favoriser le bien-être général.

L’ostéopathie est une approche manuelle globale qui vise à rétablir l’équilibre du corps en améliorant la mobilité des structures (muscles, articulations, organes).

Kinesiology is the science of human movement. It aims to improve physical condition, posture, and injury prevention through appropriate exercise.

L’acupuncture est une pratique issue de la médecine traditionnelle chinoise qui consiste à stimuler des points précis du corps à l’aide de fines aiguilles afin de rétablir l’équilibre énergétique et favoriser le bien-être.

Health and therapy

Lors de la première consultation, un professionnel évalue votre situation et vos objectifs afin de vous orienter vers l’approche la plus appropriée ou une combinaison de services.

La première séance comprend une discussion sur votre état de santé, vos besoins et vos objectifs, suivie d’une évaluation et d’un traitement adapté.

Non, une prescription médicale n’est généralement pas requise pour nos services.

Oui. Les différentes approches sont complémentaires et peuvent être combinées pour optimiser les résultats.

Oui. Des suivis personnalisés sont offerts afin d’assurer une progression durable et un bien-être continu.

Système de paiement

Nous acceptons les paiements par carte de débit et argent comptant.

Oui, des forfaits à long terme peuvent être offerts selon les services. Les détails sont disponibles à l’accueil ou sur demande.

Oui, des cartes-cadeaux sont disponibles et peuvent être utilisées pour nos différents services.

Les taxes sont appliquées conformément à la réglementation en vigueur et sont indiquées sur la facture.

Toute annulation doit respecter le délai indiqué dans notre politique. Des frais peuvent s’appliquer en cas d’annulation tardive ou d’absence.

Le paiement des forfaits se fait à l’avance ou selon une entente établie lors de l’inscription.

FAQs

We are here to help address your concerns

Discover the answers to our patients' most frequently asked questions. Have a question in mind? Feel free to write to us, and we'll be happy to answer you!

Related to services
What is massage therapy?

Massage therapy encompasses a range of manual techniques aimed at promoting relaxation, relieving muscle pain, and improving blood and lymphatic circulation.

What is osteopathy?

Osteopathy is a holistic manual approach that aims to restore the body's balance by improving the mobility of structures (muscles, joints, organs).

What is kinesiology?

Kinesiology is the science of human movement. It aims to improve physical condition, posture, and injury prevention through appropriate exercise.

What is acupuncture?

Originating from traditional Chinese medicine, acupuncture involves stimulating specific points on the body using fine needles in order to restore energy balance and promote well-being.

Health and therapy
How to choose the most suitable therapy?

Please refer to the section Which approach suits you best? or contact us directly. We will be happy to guide you in choosing the services.

What happens during a first consultation?

The session includes a discussion about your health and current needs, followed by a physical assessment and the development of a personalized treatment plan. The first consultation also includes the treatment itself, but follow-up appointments may be necessary depending on the case. It is strongly recommended that you complete the health assessment and consent form in advance to optimize your consultation time.

Do I need a medical referral to consult?

No, a medical referral is generally not required to book an appointment at our clinic. You can consult directly as needed.

However, some insurance companies may require one for reimbursement, so it's best to check with your insurer.

Can the therapies be combined?

Yes, the synergy between different approaches (e.g., osteopathy and massage therapy) often allows for more complete and lasting results.

Do you offer long-term follow-up?

Absolutely, we offer regular follow-ups to ensure steady progress towards your health goals and prevent relapses.

What clothes should I wear?

Choose comfortable, flexible clothing that allows for easy movement. Depending on the type of treatment, you may remain clothed (particularly in kinesiology or osteopathy) or be asked to undress to your underwear, always respecting your comfort and privacy.

Do I need to prepare in any particular way before my appointment?

No special preparation is necessary. We simply recommend arriving 5-10 minutes early and wearing comfortable clothing.

Please also ensure you have completed the consent form and health assessment in advance to facilitate your arrival and optimize your consultation time.

How do I prepare my baby/young child before their appointment?

It is recommended to schedule your visit after your baby/child has slept well, is not tired, is not hungry, and is generally in a good mood. Morning appointments are usually preferable for infants. Please bring the bottle, pacifier, toys, and any other items necessary for your child's comfort.

Can I eat before a session?

Yes, you can eat before your appointment. However, we recommend a light meal to ensure your comfort during the session, especially for osteopathic or massage therapy treatments.

What should I bring on my first visit?

Bring comfortable clothing as well as any relevant documents related to your health (medical reports, exams, diagnoses, etc.), if you have them.

Also, make sure you have completed the consent form and health assessment in advance to facilitate your care upon arrival and optimize your consultation time.

Forms and receipts
Do I need to fill out forms to open a file?

Yes, absolutely! Forms are required to better understand your health status and adapt your treatment accordingly. Before your first visit, you will receive the consent form and a health assessment by email to fill out. You can also fill them out on paper at the clinic—please plan to arrive 15–20 minutes early if you prefer this option.

Do you provide insurance receipts?

Yes, we issue receipts for all care provided. These can be submitted to your insurance company for reimbursement, depending on your coverage.

Does my health insurance cover the cost?

Coverage varies depending on insurers and contracts, so it is best to check directly with your insurance company.

Good news: all our therapists are certified and recognized by insurance companies, which generally allows you to make a claim.

Payment & Terms
What payment methods do you accept?

We accept payments by debit, cash or Interac e-transfer. To keep things simple, please have your payment method ready before your session.

Do you offer packages or treatment plans?

Yes, we offer packages for certain services. For more details, please check the Promotions page.

Stay tuned to our website and social media channels to discover our current offers and promotions! Promotions.

Stay tuned to our website and social media channels to discover our current offers and promotions!

Do you offer gift cards?

Yes, gift cards are available upon request.

Do prices include taxes?

Applicable taxes are added to the price of services at the time of billing in accordance with current tax regulations.

Can I cancel or reschedule my appointment?

Yes! You can change or cancel your appointment, but please remember to do so at least 24 hours in advance, otherwise cancellation fees may apply. For more details, please check the Clinic Operations and Cancellation Policy.

Is your clinic easily accessible?

Our clinic is accessible, but please note that we are located on the second floor and there is no elevator in the building. Please feel free to let us know if you need any assistance; we will be happy to help you come in comfortably. Free parking spaces are available in front of the building and on the surrounding streets.

Didn't find an answer to your question?

Our team is here to help guide you. Write to us directly and we will be happy to answer you as soon as possible.

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